Army Medicine Performance Triad

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Access To Care

Scheduling Medical Appointments

To schedule a medical appointment within the Carl R. Darnall Army Medical Center system of health, please call the Appointment Line at 254-288-8888 or toll free 800-305-6421 between the hours of 7 a.m. – 4 p.m., Monday through Friday (closed on Federal Holidays).

Did you know that Darnall Health Care System offers a Nurse Advice Line? By calling 1-800-TRICARE (874-2273); Option 1, you can address any medical question 24 hours a day, seven days a week for yourself or a loved one and receive advice on what to do. No question is too small or large. They can provide self care advice, help determine whether you need an appointment or recommend emergency room care. Give them a call at 1-800-TRICARE (874-2273); Option 1 and let them help you with your medical concerns.

You may also schedule appointments online at www.tricareonline.comoffsite link in new window. Beneficiaries may access TRICARE On Line with a DFAS MyPay PIN, Common Access Card or by creating a Department of Defense Self Service account. Registration is quick and easy!

Access To Care (ATC) Options, Standards and Definitions:

Emergency Care: Beneficiaries seeking emergency care should proceed to the nearest emergency room or call 911 (or other local emergency assistance number) for immediate medical attention.

Urgent (Acute) Care (e.g. ear ache, high fever):
ATC Standard – 24 hours
Beneficiaries seeking urgent care may schedule an appointment with their Primary Care Manager or Primary Care Manager Team. If appointments are not available, beneficiaries will be seen by an Urgent Care Team Member in the Emergency Department.

Routine Care (e.g. follow–up care, allergies, disease management):
ATC Standard – 7 calendar days

Wellness and Health Promotion Services (e.g. physical exams, well women exam):
ATC Standard – 28 calendar days

Referrals for Specialty Care Services:
ATC Standard – 28 calendar days

Tell Us About Your Care

CRDAMC Crest  Interactive Customer Evaluation (ICE) Logo   Army Provider Level Satisfaction Survey (APLSS)   TRICARE Logo

Carl R. Darnall Army Medical Center's Mission and Vision


Provide our Service Members, Families and Veterans quality, patient–centered care to promote a medically ready force and a healthy, resilient community.


Strengthen the health of The Great Place through trusted "Care and Concern".

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Opening 2015

CRDAMCR Construction photo January 2013

Our Latest Video


Patient Comments

See what our patients are saying:

CRDAMC – Medical/Surgical/Pediatrics Unit (MSPU)
ICE comment: July 22, 2014
"Dr. Hannick and Dr. Jones both deserve huge kudos, thanks and appreciation for their kind and compassionate care. They put me at ease and I knew right away that I could trust that they were making the best possible choices for my care."
CRDAMC – Behavioral Health – Warrior Combat Stress Reset Program (WCSRP)
ICE comment: July 23, 2014
"My experience in the reset program and therapy thereafter has been phenomenal. Dr Wesch's NEURO feedback has changed my life. I feel like my brain works like a normal person after my TBI messed me up. Dr Wesch and his staff at the reset program also did wonders to help my moderate–severe PTSD. It is now in remission mainly because of the reset program. I have been recommending this program to everyone I know that has TBI or suffers from PTSD. In my opinion it is among the best and most effective programs that the army has to offer veterans that suffer from TBI and PTSD. It would help a lot more people if they were able to expand a bit and get more funding to better treat American veterans of war in their time of need."
CRDAMC – Behavioral Health – Warrior Combat Stress Reset Program (WCSRP)
ICE comment: July 21, 2014
"This is the best program that the Army has to offer the Soldiers that are in the midst of dealing with their issues. I am a service member who has come through the program and received the benefits of the treatments. The most important ones are the Complimentary Alternative to Medicine or CAM for short that is offered. I know the importance of maintaining treatment due to the onset of depression and anxiety which I experienced during the time the facilities were closed due to the lack of water on Post. Each time that I receive Reiki, I feel spiritually awakened and energized. It is one of the main reasons that I am able to deal with the issues which I experience daily as continue to heal. Ms. LU conducted the Reiki which I received today and did an absolutely excellent job. The MSA Aubrey was very alert, professional and courteous, to include Elizabeth the acupuncturist and Bonnie the reflexologist. Thanks for the excellent services which you offer the Soldiers which we so desperately need, I wish there were more Soldiers that are able to experience the benefits."
CRDAMC – Sleep Center
ICE comment: July 21, 2014
"My Experiences at the sleep center inside CRDAMC is always nice, motivational, and solves other problems. The staff is very respectful, holds conversations to make you feel comfortable, and are very nice. Mr. Doepner is my sleep physician. Mr. Doepner is helping me with my sleep issues and I must say he has taught me so much more especially with medications, the side effects, and also by informing me of how it effects my well being. He also helped me with some of the other battles that I'm fighting, migraines and etc... I wouldn't trade him or his staff. They keep encouraging you and push you not to let what ever is bothering you or affecting you stop you or slow you down. They're truly my motivation!! I'm very thankful for all they do!!!"
ICE comment: July 22, 2014
"MAJ McKinlay is the most wonderful doctor I have come across in my army career! His knowledge in his field is amazing. I refuse to go to anyone else in this field. He has come in on his day off to see me and his attitude is extremely pleasant."
CRDAMC – Pediatric Clinic
ICE comment: June 26, 2014
"I would like to acknowledge the exceptional customer service my family received from Ms. Jeannie Camacho at the Fort Hood Pediatric Clinic. Ms. Camacho was able to assist me with making an appointment to have my son's prescription refill and EFMP paperwork completed. She also greeted us this morning to help check us in with a smile. Her customer service skills are a great asset to the CRDAMC team. Also, Dr. Vailas was exceptional in his careful examination, document completion and overall explanation of the services received. This was a great experience from beginning to end."
CRDAMC – Harker Heights Medical Home
ICE comment: July 21, 2014
"This visit was my best experience at any medical facility. Provider (Paula) and Nurse (Sarah) were very professional, knowledgeable, and compassionate. They both took the time to explain things and ensure I was fully informed about my medical care."

page last modified on: 10/17/2014

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