Men's Health Month

Feature Stories

  • Wayfinding Guide

    Wayfinding Guide 1

  • Wayfinding Guide

    Wayfinding Guide 2

  • Laboratory Hours and Specimen Drop-Off

    Laboratory Hours and Specimen Drop-Off

  • CRDAMC After Hours Clinic

    After Hours Clinic

Patient Education Videos

Access To Care

Scheduling Medical Appointments

To schedule a medical appointment within the Carl R. Darnall Army Medical Center system of health, please call the Appointment Line at 254-288-8888 or toll free 800-305-6421 between the hours of 7 a.m. – 4 p.m., Monday through Friday (closed on Federal Holidays).

Did you know that Darnall Health Care System offers a Nurse Advice Line? By calling 1-800-TRICARE (874-2273); Option 1, you can address any medical question 24 hours a day, seven days a week for yourself or a loved one and receive advice on what to do. No question is too small or large. They can provide self care advice, help determine whether you need an appointment or recommend emergency room care. Give them a call at 1-800-TRICARE (874-2273); Option 1 and let them help you with your medical concerns.

You may also schedule appointments online at www.tricareonline.comoffsite link in new window. Beneficiaries may access TRICARE On Line with a DFAS MyPay PIN, Common Access Card or by creating a Department of Defense Self Service account. Registration is quick and easy!

Access To Care (ATC) Options, Standards and Definitions:

Emergency Care: Beneficiaries seeking emergency care should proceed to the nearest emergency room or call 911 (or other local emergency assistance number) for immediate medical attention.

Urgent (Acute) Care (e.g. ear ache, high fever):
ATC Standard – 24 hours
Beneficiaries seeking urgent care may schedule an appointment with their Primary Care Manager or Primary Care Manager Team. If appointments are not available, beneficiaries will be seen by an Urgent Care Team Member in the Emergency Department.

Routine Care (e.g. follow–up care, allergies, disease management):
ATC Standard – 7 calendar days

Wellness and Health Promotion Services (e.g. physical exams, well women exam):
ATC Standard – 28 calendar days

Referrals for Specialty Care Services:
ATC Standard – 28 calendar days

Tell Us About Your Care

CRDAMC Crest  Interactive Customer Evaluation (ICE) Logo   Army Provider Level Satisfaction Survey (APLSS)   TRICARE Logo

Carl R. Darnall Army Medical Center's Mission and Vision

Mission

Provide our Service Members, Families and Veterans quality, patient–centered care to promote a medically ready force and a healthy, resilient community.

Vision

Strengthen the health of The Great Place through trusted "Care and Concern".

Carl R. Darnall Army Medical Center has earned the Joint Commission's Gold Seal of Approval
Joint Commission Gold Seal of Approval

To further transparency and patient engagement, the Military Health System provides prescribed aggregate statistical information concerning patient safety, quality of care, patient satisfaction, and health outcomes for health care provided under the TRICARE program at military treatment facilities. Additionally, information about the quality of care at most civilian-sector facilities in the TRICARE network may be available through Hospital Compare, hosted by the Centers for Medicare & Medicaid Services

Social Media

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Patient Comments

See what our patients are saying:

Harker Heights Medical Home
ICE comment: April 2016
"Tricare has a reputation for having substandard doctors and services. This was definitely NOT displayed during this visit. We were seen quickly and Dr. Motas and the staff were professional, friendly and helpful. I had never visited this office before and I was helped through the processes and shown every courtesy. In 17 years of being in the military, I have never had a better visit to a doctor."
Emergency Department
ICE comment: May 2016
"I just wanted to give a shout out to the EMS and Emergency Room team there. I was injured Friday while working in post and they took great care of me. The one thing that is different in my case is that I'm not a soldier or a family member, I'm a Department of the Army civilian employee. I felt like I got great care. The nurse assigned to my case was great, he made sure I was informed and comfortable through the whole process. Keep up the great work."

page last modified on: 6/8/2016


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