Fort Hood and the surrounding community are currently under Stage 4 (Critical) Water Conservation. Currently, most of the main hospital is minimally affected by the shortage; however, parts of the second and third floors have low to no pressure. Measures are being enacted to provide water for those areas.
In order to mitigate the risks associated with conversation measures, CRDAMC Commander has directed the following:
All outpatient services on Fort Hood and Copperas Cove CBMH scheduled for 14 July are cancelled and will be rescheduled. Killeen and Harker Heights CBMHs will be open and keeping appointments. All SRP sites will be closed 14 JUL 14.
All key essential staff (Soldier/DACs) for inpatient services, Pharmacy, Lab, Radiology, and PAS staff will report at normal duty time. Supervisors will execute alert rosters to contact all staff. Soldiers, DA civilian employees should check with their supervisors for clarification on reporting. Contractors should contact their clinic POCs.
CRDAMC staff are encouraged to check for updates on the CRDAMC homepage at or Facebook at or at the Fort Hood Press Center at

Feature Stories

Patient Education Videos

Access To Care

Scheduling Medical Appointments

To schedule a medical appointment within the Carl R. Darnall Army Medical Center system of health, please call the Appointment Line at 254-288-8888 or toll free 800-305-6421 between the hours of 7 a.m. – 4 p.m., Monday through Friday (closed on Federal Holidays).

Did you know that Darnall Health Care System offers a Nurse Advice Line? By calling 1-800-TRICARE (874-2273); Option 1, you can address any medical question 24 hours a day, seven days a week for yourself or a loved one and receive advice on what to do. No question is too small or large. They can provide self care advice, help determine whether you need an appointment or recommend emergency room care. Give them a call at 1-800-TRICARE (874-2273); Option 1 and let them help you with your medical concerns.

You may also schedule appointments online at www.tricareonline.comoffsite link in new window. Beneficiaries may access TRICARE On Line with a DFAS MyPay PIN, Common Access Card or by creating a Department of Defense Self Service account. Registration is quick and easy!

Access To Care (ATC) Options, Standards and Definitions:

Emergency Care: Beneficiaries seeking emergency care should proceed to the nearest emergency room or call 911 (or other local emergency assistance number) for immediate medical attention.

Urgent (Acute) Care (e.g. ear ache, high fever):
ATC Standard – 24 hours
Beneficiaries seeking urgent care may schedule an appointment with their Primary Care Manager or Primary Care Manager Team. If appointments are not available, beneficiaries will be seen by an Urgent Care Team Member in the Emergency Department.

Routine Care (e.g. follow–up care, allergies, disease management):
ATC Standard – 7 calendar days

Wellness and Health Promotion Services (e.g. physical exams, well women exam):
ATC Standard – 28 calendar days

Referrals for Specialty Care Services:
ATC Standard – 28 calendar days

Tell Us About Your Care

CRDAMC Crest  Interactive Customer Evaluation (ICE) Logo   Army Provider Level Satisfaction Survey (APLSS)   TRICARE Logo

Carl R. Darnall Army Medical Center's Mission and Vision


Provide our Service Members, Families and Veterans quality, patient–centered care to promote a medically ready force and a healthy, resilient community.


Strengthen the health of The Great Place through trusted "Care and Concern".

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Opening 2015

CRDAMCR Construction photo January 2013

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Patient Comments

See what our patients are saying:

CRDAMC – Christopher Humphrey, Monroe Health Clinic
APLSS comment: As of June 17, 2014
"Service was great. I've had this issue addressed by previous providers, but CPT Humphreys explained what was causing my condition. He pin–pointed my discomfort area and prescribed the proper medications that seem to be providing relief."
CRDAMC – Killeen Medical Home
CRDAMC comment: June 23, 2014
"I just want to say that of our 17 years of military health experience, the Killeen Medical Home is by far the best clinic experience! We have been here for almost a year and they always return emails and messages same day and I have always been able to get appointments for myself and my kids. You are doing a great job at this clinic! Even when I had a negative experience the director called and apologized and was very professional. Thank you for being a great clinic for us to go to for our healthcare!"
CRDAMC – Christopher Hoyt
APLSS comment: As of June 17, 2014
"This was an initial screening for outpatient surgery. I am PCSing to Europe this summer, and wanted this procedure completed CONUS and Dr. Hoyt is going out of his way to find time on his calendar to perform the procedure this week."
CRDAMC – Hsinang Chi McLaughlin
APLSS comment: As of June 17, 2014
"Dr. McLaughlin is amazing. I have an issue that could be considered a tedious issue. It is hard to figure out exactly what is happening – it is a chronic issue that I have had since long before the Army. She is patient and willing to spend that extra time helping me and trying to understand my issues and concerns. Amazing Doc!"
CRDAMC – Kristyn M. Leftridge
APLSS comment: As of June 17, 2014
"She is extremely professional, friendly and made me feel completely comfortable about asking any questions and concerns I had. I was very satisfied with the care I've received from her and would recommend her to anyone."
CRDAMC – James Lucas
APLSS comment: As of June 17, 2014
"I have had nothing but positive experiences with Dr. Lucas and the entire ENT staff! Dr. Lucas' calm, positive, thorough and attentive demeanor gives me as a patient great confidence. I know the upcoming surgery will be successful!"
CRDAMC – Beth Mason
APLSS comment: As of June 17, 2014
"Major Beth Mason took the extra time to thoroughly review my records as well as listen to my concerns and questions. She is very knowledgeable and I look forward to meeting with her again. By far the best military provider I have encountered."

page last modified on: 7/13/2014

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