365 Days of CRDAMC Compassionate Care
Army Provider Satisfaction Survey (APLSS)
The APLSS survey asks randomly-selected patients for information about their visit such as provider communication, access, facility cleanliness, and staff courtesy. Patients receive letters by mail and provider scores are reported monthly to the command.
Our Goal: 95%
DoD’s Interactive Customer Evaluation System (ICE)
ICE is a web-based tool that collects feedback on services provided by various organizations. Customers submit online comment cards that rate the service they encountered at various facilities, allowing managers to monitor the satisfaction levels of services. ICE Scores are reported monthly.
Our October Score: 91% satisfied
TRICARE Inpatient Satisfaction Survey (TRISS)
Information from this survey helps health policy makers gauge beneficiary satisfaction with inpatient care. Patients are randomly selected and their responses are used to improve the Military Health System. Scores are reported Quarterly.
Our Goal: 69%
Our 1st Qtr. 2012 Score: 54.5%
TRICARE - Outpatient
TRICARE Outpatient Satisfaction Survey (TROSS)
This survey helps health policy officials gauge beneficiary satisfaction with outpatient care. Patients are randomly selected and their responses are used to compare hospitals to make improvements in the quality of care.
Civilian Benchmark: 69.2%
August 2012: 60.1%
Did you receive excellent care here at CRDAMC?
Tell how what we can do better to improve your patient experience. Your comments about who provided your care are anonymous.
page last modified on: 5/15/2013