Ms. Cheryl Turner
The mission of the Patient Services Division is to enhance the overall patient experience and provide guidance to departments on where to focus improvement efforts. We provide customer service training to all staff in a continuous effort to promote a more positive, healing environment for our patients and their families.
The Patient Advocacy Office serves as the point of contact for all patient satisfaction concerns, compliments and suggestions. We are the liaison between the patients and the hospital. Our goal is to find the best solution for both the patient and the organization.
| Contact Us | Telephone / Walk-In Hours |
|---|---|
|
Phone: (254) 288-8156 (254) 288-8157 (254) 288-8167 (254) 288-8168 |
Monday – Friday: 7:30 a.m. - 4:30 p.m. Closed: Federal Holidays and designated Training Holidays |
| Mailing Address | Location |
| Carl R. Darnall Army Medical Center ATTN: MCXI-DCNPS Patient Advocate Office BLDG #36000 Fort Hood, Texas 76544 |
First Floor (main lobby, right of the Information Desk) RM#1401. |
Most problems and concerns are best resolved in the clinic or the service area providing services to you and your family. We suggest that you first try to resolve your concerns with the area supervisor. If you still have concerns, please call or visit our office.
Our office is easy to access and serves as our patients' liaison for expressions of satisfaction. We offer education and information regarding policies, procedures, systems, and concerns about care and safety within the hospital. We believe in and fully support the patients' right to:
- Present questions, complaints or compliments
- Request individual assistance
- Make recommendations or suggestions
Patients may contact the Patient Advocate Office by mail, phone, e-mail or in person (location, hours and contact number to the right). If presenting a complaint, patients may be asked to provide written documentation or a summary of events. The Patient Advocate Office will open a complaint file and gather the necessary information to investigate to help resolve the issue. Based on the findings, intervention and/or actions may be taken. You will be contacted by a staff member reference the findings. We appreciate your input. Your concerns and complaints help us to identify areas for performance improvement. Our facility is accredited by the Joint Commission. If your care or safety concerns are not resolved to your satisfaction, we invite you to contact the Joint Commission Office of Quality Monitoring at (800) 994-6610 or via e-mail at complaint@jointcommission.org
page last modified on: 5/7/2013