Clinical Operations Division (COD)
Beneficiary Services

Hours and Telephone Number

Contact Us Hours
Click Here To Call Us. Monday – Friday: 7:30 a.m. - 4:00 p.m.
Federal Holidays: Closed
Training Holidays: Varies
Bldg. 36044 Wratten Drive
Fort Hood, Texas 76544


The Beneficiary Services Branch of Clinical Operations Division is devoted to helping beneficiaries to navigate the military health system and provide excellent customer service as we assist each beneficiary individually. Beneficiary Services Branch is staffed with Beneficiary Counseling and Assistance Coordinators (BCAC) , Enrollment Managers, Healthcare Assistants and Medical Support Assistants. The staff provides information and assistance to our beneficiaries and health care providers regarding military health benefits and programs.

Services Provided:
  • Assistance with unpaid/denied medical bills for all beneficiaries.
  • Resolution of medical bills that have been turned over to collections.
  • TRICARE enrollment related questions, special enrollment request, enrollment appeals.
  • Prime Travel Reimbursement (when traveling over 100 miles for Specialty Care)
  • Active Duty Medical TDY memorandums for units (Soldiers traveling outside the Fort Hood area for medical treatment)
  • General information on TRICARE coverage and benefits.
  • Information on Pharmacy, Dental and Behavioral Health Benefits.
  • General Information on Access to Care (Nurse Advice Line, Tricare online and Secure Messaging).

page last modified on: 11/19/2018

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36065 Santa Fe Avenue Fort Hood, Texas 76544-4752 | Phone: (254) 288-8000 | Today is Saturday, August 8, 2020

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