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Feature Stories

  • Mother and author in hospital bed with baby

    New Medical Home Opens in West Killeen Area

    West Killeen Medical Home, the fourth of Carl R. Darnall Army Medical Center's community-based medical clinics, opened for patients October 1.

    Read the Featured Story Here.

  • CRDAMC staff members inspect items in a patient treatment room to see if they could identify all the staged error.

    Can You Spot the Errors in These Rooms?

    Three creative nurses from Carl R. Darnall Medical Center purposely staged 33 common "errors" in a patient treatment room and challenged staff members to come through to see if they could identify all of them.

    Read the Featured Story Here.

Patient Education Videos

Access To Care

Scheduling Medical Appointments

To schedule a medical appointment within the Carl R. Darnall Army Medical Center system of health, please call the Appointment Line at 254-288-8888 or toll free 800-305-6421 between the hours of 7 a.m. – 4 p.m., Monday through Friday (closed on Federal Holidays).

Did you know that Darnall Health Care System offers a Nurse Advice Line? By calling 1-800-TRICARE (874-2273); Option 1, you can address any medical question 24 hours a day, seven days a week for yourself or a loved one and receive advice on what to do. No question is too small or large. They can provide self care advice, help determine whether you need an appointment or recommend emergency room care. Give them a call at 1-800-TRICARE (874-2273); Option 1 and let them help you with your medical concerns.

You may also schedule appointments online at www.tricareonline.comoffsite link in new window. Beneficiaries may access TRICARE On Line with a DFAS MyPay PIN, Common Access Card or by creating a Department of Defense Self Service account. Registration is quick and easy!

Access To Care (ATC) Options, Standards and Definitions:

Emergency Care: Beneficiaries seeking emergency care should proceed to the nearest emergency room or call 911 (or other local emergency assistance number) for immediate medical attention.

Urgent (Acute) Care (e.g. ear ache, high fever):
ATC Standard – 24 hours
Beneficiaries seeking urgent care may schedule an appointment with their Primary Care Manager or Primary Care Manager Team. If appointments are not available, beneficiaries will be seen by an Urgent Care Team Member in the Emergency Department.

Routine Care (e.g. follow–up care, allergies, disease management):
ATC Standard – 7 calendar days

Wellness and Health Promotion Services (e.g. physical exams, well women exam):
ATC Standard – 28 calendar days

Referrals for Specialty Care Services:
ATC Standard – 28 calendar days

Tell Us About Your Care

JOES Logo  Interactive Customer Evaluation (ICE) Logo   TRICARE Logo DAISY Award For Extraordinary Nurses

Carl R. Darnall Army Medical Center's Mission, Vision, and Motto


The Premier Medical Readiness Center, An Exceptional Experience - Every Single Time.


Enabling Phantom Readiness by Partnering to Improve Health and Save Lives.


CRDAMC - Your Partner in Health.

Carl R. Darnall Army Medical Center has earned the Joint Commission's Gold Seal of Approval
Joint Commission Gold Seal of Approval

To further transparency and patient engagement, the Military Health System provides prescribed aggregate statistical information concerning patient safety, quality of care, patient satisfaction, and health outcomes for health care provided under the TRICARE program at military treatment facilities. Additionally, information about the quality of care at most civilian-sector facilities in the TRICARE network may be available through Hospital Compare, hosted by the Centers for Medicare & Medicaid Services

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page last modified on: 1/13/2020

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