Services
| Local refill number: |
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| (254) 288-8911 |
| To refill outside calling area toll free: |
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| 1-800-351-3636 |
| General Comments or Questions |
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| (254) 288-8800 or (254) 288-8159 |
| Comments or Questions about Refills: |
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| (254) 618-7027 or (254) 618-7024 |
| Refill Pharmacy Pick-up at the Clear Creek Post Exchange |
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Monday – Friday: Saturday Closed all federal holidays and Sundays. |
FDA List of Medicines Recommended for Disposal by Flushing
| Contact Us | Main Outpatient Pharmacy Hours |
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Local Refills: Click
Here To Call Us. Outside Calling Area Toll Free: Click Here To Call Us. Refill Questions: Click Here To Call Us. Other Comments/Questions: Click Here To Call Us. |
Monday – Friday: 8 a.m. – 5:30 p.m. Saturday, Sunday & Federal Holidays: Closed |
| Address | |
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Carl R. Darnall Army Medical Center 36065 Santa Fe Avenue Fort Hood, Texas 76544 |
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Due to the rapidly evolving developments related to the current national emergency concerning the Novel Coronavirus Disease (COVID-19) Outbreak, CRDAMC has taken many precautions to protect our patients, staff and the Fort Hood community. We apologize for any delays or confusion about the changes occurring during your visit to any of our Outpatient Pharmacy sites. All prior messages regarding the Main Hospital and Clear Creek PX Outpatient Pharmacies are obsolete. The information below is current as of 4/1/2020.
Fort Hood patrons, in our effort to support COVID-19 preventive measures, CRDAMC Main Outpatient Pharmacy and Clear Creek PX Pharmacy have implemented a mandatory prescription drop-off process starting Friday, 20 March 2020. Patients must drop-off all prescriptions for processing. Please return for pick-up after receiving notification. If 24 hours have elapsed without notification, please reach out to the respective pharmacy for details. Other pharmacy sites will continue their normal prescription processing.
During this time, the overarching best course of action for beneficiaries is, in order to limit opportunities for exposure, to switch prescriptions to TRICARE Pharmacy Home Delivery. By switching, you can get up to a 90-day supply of most medications safely and conveniently delivered to your home or APO/FPO address (please note that quantity limits apply, laws for mailing certain medications such as controlled substances vary state-by-state, home delivery is not available in Germany, and co-pays apply for non- Active Duty beneficiaries).
To switch to home delivery, the easiest way to transfer your prescription is via the Express Scripts mobile app or online at militaryrx.express-scripts.com/home-delivery.
You can also call and speak with your military pharmacy for ways to switch your prescription to home delivery or retail.
For those who need their prescriptions urgently, you can access up to three, 30-day supplies of medications at retail network pharmacies (up to three copays apply). If you have an active prescription on file at a military pharmacy, ask your retail pharmacist to contact your military pharmacy to make a transfer. In the event the transfer cannot be coordinated, you may need to call your prescriber to obtain a prescription that you can take to the pharmacy of your choice. Copayments are directed by statute and the Department of Defense (DoD) cannot waive them.
We do not encourage patients to acquire more than a 90-day supply. Our first priority is to ensure those with emergencies have access to their medications. Early refills (when more than 25% of supply remain) are processed on an emergency, case-by-case basis.
We understand the desire to be prepared. Present conditions do not call for us to enact early refills at Home Delivery or retail, but we are monitoring the situation closely and are updating our information and policies as the situation requires.
We are encouraging beneficiaries to refill their medications at the appropriate time. Standard refill policies, which allow you to refill or renew a prescription medication when 25% of your current prescription is remaining, should help you stay on track with your medication during this time.
Pharmacy refills are filled by calling the automated refill line at 254-288-8911 or 1-800-351-3636. Prescriptions will be ready in 3 days. This is mandatory for all refill orders.
New Prescriptions for Main Hospital and Clear Creek PX Pharmacy require the mandatory drop-off process. All outlying clinics have their own rules for prescription processing.
For Active Duty Service Members:
- Any acute prescription (usually a one-time fill, such as an antibiotic for pneumonia) can be filled at any Retail Pharmacy (excluding CVS pharmacies). There is zero charge for active duty for most common medications.
- Any chronic prescription (e.g. long-term blood pressure medication, allergy medications, etc.) can only be filled TWO TIMES for zero copay at a Retail Pharmacy. After those TWO TIMES, you will be asked to pay the full prescription price. The ideal situation is to fill ONE fill in the Retail Pharmacy, and simultaneously ask your provider to send your chronic prescription to the Express Scripts Mail Order Pharmacy—visit https://militaryrx.express-scripts.com/home-delivery for more information. Your chronic prescriptions will be mailed to you at zero cost to you. You can visit the link above to register yourself in the Home Delivery System or download the mobile app by searching “EXPRESS SCRIPTS†in your APP STORE.
- Active Duty members can visit the Express Scripts Mail Order Pharmacy site at any time, https://militaryrx.express-scripts.com/home-delivery request transfer of your medication FROM the Main Hospital Pharmacy TO Express Scripts for zero charge Home Delivery. To start the process, call the Pharmacy Call Center and Transfer Prescription Line at 254-287-9785 or 254-287-7369. Ask our staff to TRANSFER your active prescriptions to Express Scripts Home Delivery.
- Please Be Aware: In accordance with state and federal regulations, we cannot transfer CONTROLLED substances --these require a provider hard copy/paper prescription
- Active Duty Members can receive prescriptions through the Thomas Moore Pharmacy Drive Thru.
- Your clinic team/provider will provide you with current instructions for any new, acute (one-time) prescription medication that requires you to start on the day of your visit.
If you have an appointment in a clinic in the Main Hospital, you can ask your clinic team/provider to electronically prescribe your acute (one time) or chronic (long-term) prescription to:
- Retail Pharmacy of your choice (excluding CVS pharmacies). A nominal copay may apply. Visit this website to determine if a copay exists for your medication. https://www.express-scripts.com/static/formularySearch/2.9.5/#/formularySearch/drugSearch
- You can fill any acute (one time) medication at a Retail Pharmacy.
- You can fill any chronic (long term) medication at a Retail Pharmacy up to TWO TIMES, then you will be asked to pay the full prescription price. See this link for full cost prescription pricing, https://militaryrx.express-scripts.com/price-medication.
- If your medication is not covered by TRICARE, speak with your provider about an alternative medication that may also work for you.
- You can ask your clinic team/provider to electronically prescribe any chronic (ongoing/long-term medication) to any Retail Pharmacy as above.
- You can pick-up your chronic-prescribed medication in the Main Hospital’s Outpatient Pharmacy drop off service.
- Your clinic team/provider will provide you with current instructions for any new, acute (one-time) prescription medication that requires you to start on the day of your visit.
If you have ongoing/long-term, chronic medication prescriptions currently being filled at the Main Outpatient Pharmacy, see your options below:
- You can request to TRANSFER OUT your prescriptions to one of the following:
- Retail Pharmacy of your choice (except CVS). A nominal copay may apply. Visit this website to determine if a copay exists for your medication. https://www.express-scripts.com/static/formularySearch/2.9.5/#/formularySearch/drugSearch
- You can fill any chronic (long term) medication at the Retail Pharmacy up to TWO TIIMES, then you will be asked to pay the full prescription price. See this link for full cost prescription pricing, https://militaryrx.express-scripts.com/price-medication.
- If your medication is not covered by TRICARE, speak with your provider about an alternative medication that may also work for you.
- Transfer your chronic (long-term) prescriptions to the Express Scripts Mail Order Pharmacy—see https://militaryrx.express-scripts.com/home-deliveryfor more information on how to register and create an account. Your chronic prescriptions will be mailed to you at a nominal copay cost. See this link above to register yourself in the Home Delivery System or download the mobile app by searching “EXPRESS SCRIPTS†in your APP STORE.
Call the Carl R. Darnall Main outpatient Pharmacy at 254-287-9785 or PX Clear Creek pharmacy at 254-287-7369. Ask our staff to TRANSFER your active prescriptions to Express Scripts Home Delivery. Note: we cannot transfer CONTROLLED substances --these require a provider hard copy/paper prescription
If you turn your vehicle engine off while waiting, we strongly recommend you not leave your radio on because we have had several patients experience battery-related drainage events. If you have a mobile phone, it may be best to listen to music on that device while waiting in line if your vehicle is not running.
page last modified on: 4/10/2020